When I walked out of
the lift early this morning, a fresh, energetic voice greeted me. It was our
new watchman on his first day of employment. I heaved a sigh of relief; so the
conflict between the flat management company and the inhabitants was finally
settled.
For the past few
months, there had been complaints about the ineligibility of the watchmen, one in
his early seventies, another often untidily dressed and seemingly half drunk
most of the time, the other two caught quite a few times sleeping on the job.
The inhabitants kept complaining and demanding that the watchmen be replaced.
The response, however, was a request for a rise in the management fee, which
most of the inhabitants found unreasonable. The situation thus remained
unchanged.
This is somehow
typical of today’s society. Opinions vary and few proposals or decisions are
favoured unanimously. Consequently, complaints seem the rule of the day,
undermining social peace and harmony. Nothing positive is done and problems
remain unsolved. What is worse is that there seems little effort to strengthen
the solidarity among people. Quite on the contrary, the diversity of thought is
often encouraged as a means of remaining loyal to oneself. This is due to people’s
self-centeredness and narrow-mindedness, each insisting on his own point of
view, unwilling to take into account others’ way of thinking. If, however, they
can sit down together in peace, talking matters over, and trying to imagine
themselves in one another’s shoes, they can come up with a solution sooner or
later.
In the case of the
dispute between the inhabitants and the management company, if both had been
more understanding and accepting, the problem could have been solved earlier.
The company could have been more considerate of the inhabitants’ worry about
the inefficiency of the watchmen threatening the security of their property.
The latter, on the other hand, could also have been more tolerant of the need
for a wage rise for the watchmen to ensure better quality service.
If people can handle
trifling matters of everyday life by being more understanding and accepting, an
increased broadmindedness and tolerance can also reduce conflicts between people
and ensure a more peaceful and harmonious society.
I think watchmen inefficiency is a common problem in flat management. I often catch our watchmen either taking naps, chatting amongst themselves inside the cubicle without doing the usual inspection job around the building, or smoking although the place is explicitly stated as smoke-free area. Residents have complained about the laxity of the team and have changed to a new management company. Situation improved but very soon it relapsed into the old condition.
回覆刪除I thought the service of the watchmen in Hong Kong were more satisfactory because of government supervision and strict employment requirements. In fact, watchmen ought to have a high sense of integrity as we depend so much on them for the security of our property.
刪除Sorry for the delayed response as I've been fully engaged in recent weeks, something unthinkable to a retiree like me. Haha!